Turn customer feedback into action items
Upload NPS scores, CSAT surveys, support tickets, or product reviews. OakPrism identifies satisfaction drivers, detractor themes, and the changes with highest impact.
What OakPrism finds in your customer feedback
2,847
Responses
+38
NPS
4.2 / 5
CSAT
Onboarding
Top Issue
Example Finding
Users who rate onboarding below 3 are 4.7x more likely to churn within 90 days. Improving onboarding from 2.1 to 3.5 would prevent ~120 churns/quarter ($216K ARR).
Frequently Asked Questions
Can OakPrism analyze open-ended text responses?
OakPrism detects free-text columns and deduplicates them to avoid skewing analysis. For structured feedback (ratings, categories, scores), it provides full statistical analysis and group comparisons.